Accessibility is one of our core principles at Chain.io.
We define accessibility as...
We aim to make our products accessible to our clients with a minimum level of effort. Where we have a choice between a big word and a small one, we use the small one. If we can spend extra time reducing a process from two steps to one, we will. If a one-page contract will suffice, we will deliver it. Our products and services solve real problems for our clients, and they shine on their own. We do not need to use jargon and complexity to make them seem more impressive.
One of the areas where we've identified an opportunity to be more accessible is with our web site. We're excited to start off 2019 with a fresh and more accessible site for our prospective clients and partners.
This is part 2 in a three part series covering the hot topics in logistics tech for 2018 and a preview of 2019. Check out part one here.
In the supply chain industry, we love numbers. We’re completely enamored with them. Statistics, metrics, KPIs… we can’t get enough. We fill our conference slides with data, graphs, and percentage improvements.
When it comes to the human side of our business, we’re a lot less likely to talk. It’s a rare conference that has any time set aside to talk about employee engagement. Rarer still are C-Level executives talking on stages about stress management or the emotional toll of leadership. We don’t acknowledge that burnout is a real thing at all levels of this business.
2018 was a banner year for logistics technology. Whether we were wrangling with the buzz around blockchain, figuring out how we're going to leverage the power of AI, or marveling at the influx of money into tech, everyone in the industry could feel the increased momentum.
I personally haven't seen this much excitement since the first wave of web portals launched almost two decades ago. Like the heady times of the dot-com boom, there are a lo
t of great things being built, and they're surrounded by a lot of meaningless noise.
Here's a list of some of the biggest trends and technologies in the space with some highly subjective commentary on each one.
Originally published September 10, 2018
Sometimes I feel like I’m living in two worlds.
In one world, I go to conferences. I hear about how digitization is going to change everything. Forwarders are being disrupted (and destroyed). Shipments move step by step along a blockchain absent the slightest human intervention. Traceability is perfect. AI predicts and resolves every disruption before it happens.
In the other world, I visit our customers. A Fortune 10 company can’t pay invoices without correlating three PDFs with a printed spreadsheet. A major retailer can’t agree on what constitutes a purchase order number across six divisions. A global freight forwarder emails arrival notices to their own overseas offices.
Originally published August 20, 2018
Never, ever allow your customer to be surprised.
If your project manager is going to send a revised date, give the sponsor a heads up.
If you sales team is going to a new project’s pricing, make a quick call first.
Originally published July 22, 2018
6 hard earned tips on building a B2B blockchain application.
We started developing Vault by Chain.io last December.
At the time, I may have been caught saying, “Let’s see what we can build on the blockchain. It should only take a few days.” By the time we launched in May, my illusions about what it was going to take to be on the bleeding edge were completely shattered.
If you’re considering building a (1) production strength, stable, B2B application that is (2) backed by blockchain technology and (3) actually delivers business value, then this post will help you calibrate your expectations.
Originally published June 29, 2018
This is a great marketing article on product messaging.
I think it misses one dynamic though. It misses the situation where everybody already has bought a solution. The market isn’t traditionally "hot" since it’s saturated and wins mean displacing an incumbent. You’re competing to bring a better solution. You’re back to the differentiation approach.